Privacy Policy

Privacy Policy
Privacy Notice of Globel.in
Disclaimer: In case of any discrepancies or conflicts, the English version shall prevail.
Last Updated: February 27, 2025.

We understand that it is important to you how your information is used and shared, and we appreciate your trust that we will handle it carefully and sensibly. This privacy notice describes how VSE VOSMERKI PRIVATE LIMITED and its subsidiaries (hereinafter referred to as "Globel") collect and process your personal information through Globel websites, devices, products, services, online marketplace, and applications that refer to this privacy notice (collectively, the “Globel Services”).

By using the Globel Services, you agree to the use of your personal information (including sensitive personal information) in accordance with this privacy notice, which may be modified by us from time to time at our discretion. You also agree and consent to the collection, storage, processing, transfer, and sharing of your personal information (including sensitive information) with third parties or service providers for the purposes outlined in this privacy notice.

The personal information covered by this notice will be collected and stored by VSE VOSMERKI PRIVATE LIMITED, registered office: 501, Regus, B-Wing, 5th Floor, Supreme Business Park, Hiranandani Powai, Mumbai, 400076, Maharashtra, India.

What personal data does Globel collect about customers?

We collect your personal information to provide and continuously improve our products and services. Here are the types of personal information we collect:

·        Information you provide to us: We receive and store any information you provide in connection with the Globel Services. You may choose not to provide certain information, but in that case, you may not be able to take advantage of many of our services.

·        Automatic information: We automatically collect and store certain types of information about your use of the Globel Services, including information about your interactions with content and services available through the Globel Services. Like many other websites, we use cookies and other unique identifiers, and we receive certain types of information when your browser or device accesses the Globel Services and other content provided on behalf of Globel on other websites.

·        Information from other sources: We may receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to update our records and facilitate the next delivery.

For what purposes does Globel use your personal information?

We use your personal information to operate, provide, develop, and improve the products and services we offer our customers. These purposes include:

·        Purchasing and delivering products and services. We use your personal information to process and fulfill orders, deliver products and services, process payments, and communicate with you regarding orders, products, services, and promotional offers.

·        Providing, troubleshooting, and improving the Globel Services. We use your personal information to maintain functionality, analyze performance, fix errors, and enhance user-friendliness and efficiency of the Globel Services.

·        Recommendations and personalization. We use your personal information to recommend features, products, and services that may interest you, determine your preferences, and personalize your experience using the Globel Services.

·        Compliance with legal obligations. In some cases, we collect and use your personal information to comply with the law. For example, we gather information from vendors about their registration address and banking information for identity verification and other purposes.

·        Communication with you. We use your personal information to communicate with you concerning the Globel Services through various channels (e.g., by phone, email, chat).

·        Advertising. We use your personal information to display interest-based advertising for features, products, and services that may interest you. We do not use information that personally identifies you to display such advertisements.

·        Fraud prevention and credit risk management. We use personal information to detect and prevent fraud and abuse to protect the safety of our customers, VSE VOSMERKI PRIVATE LIMITED, and others. We may also use assessment methods to manage credit risks.

What about cookies and other identifiers?

• To allow our systems to recognize your browser or device and to provide and improve the Globel Services, we use cookies and other identifiers.

Does Globel share your personal information?

Information about our customers is an important part of our business, and we do not sell our customers' personal information to others. We only share personal information about customers as described below, and with VSE VOSMERKI PRIVATE LIMITED and subsidiaries controlled by VSE VOSMERKI PRIVATE LIMITED that are either covered by this privacy notice or adhere to practices that are at least as protective as those described in this notice.

·        Transactions involving third parties: We provide you with services, products, applications, or skills provided by third parties for use on or through the Globel Services. We also offer services or sell product lines jointly with third parties, such as sellers on the marketplace, restaurants registered on Globel.in, merchants providing mobile top-up and bill payment services. You may understand that a third party is involved in your transactions, and we share customer personal information related to those transactions with that third party.

·        Third-party service providers: We engage other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for goods or services, delivering packages, sending mail and emails, removing duplicate information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid ads and links), processing payments, transmitting content, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information necessary to perform their functions but may not use it for other purposes. Additionally, they are required to process personal information in accordance with applicable law.

·        Business transfers: As our business evolves, we may buy or sell other companies or services. In such transactions, customer information is typically one of the transferred assets, but it remains subject to the commitments outlined in any previously existing privacy notices (unless the customer consents otherwise). Also, in the unlikely event that VSE VOSMERKI PRIVATE LIMITED or its subsidiaries, or substantially all of their assets, are acquired, customer information will be one of the transferred assets.

·        Protection of VSE VOSMERKI PRIVATE LIMITED and others: We disclose account information and other personal information when we believe disclosure is necessary to comply with the law; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of Globel, our users, or others. This includes sharing information with other companies and organizations for fraud protection and credit risk reduction.

Except as stated above, you will receive notice if your personal information may be transferred to third parties, and you will have the opportunity to opt out of such information sharing.

How secure is my information?

We design our systems with your security and privacy in mind.

·        We strive to protect your personal information during transmission by using encryption protocols and software.

·        We adhere to the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.

·        We maintain physical, electronic, and procedural safeguards regarding the collection, storage, processing, and disclosure of customer personal information. Our security procedures mean that we may ask you for verification of identity before disclosing personal information.

·        Our devices have security features that protect them from unauthorized access and data loss. You can manage these features and customize them according to your needs.

·        It is important to protect your password and computers, devices, and applications from unauthorized access. Make sure to log out when you have finished using a shared computer.

What about advertising?

·        Third-party advertisers and links to other websites: The Globel Services may contain third-party advertising and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

·        Use of third-party advertising services: We provide advertising companies with information that enables them to show you more useful and relevant Globel ads and assess their effectiveness. We never share your name or other information that directly identifies you. Instead, we use an advertising identifier, such as a cookie, device identifier, or code obtained by applying irreversible cryptography to other information, such as your email address. For example, if you have already downloaded one of our applications, we will send your advertising identifier and event data so that you do not see ads for downloading that application again. Some advertising companies also use this information to offer you relevant ads from other advertisers.

What information can I access?

You can access your information, including your name, address, payment options, profile information, Globel membership, home settings, and purchase history, in the "Your Account" section of the website or mobile app.

What are my options?

If you have questions about how we collect and use your personal information, please contact our complaints officer. Many of our Globel Services also include settings that give you choices regarding the use of your information:

·        As described above, you can always opt out of providing certain information, but in that case, you may not be able to take advantage of many Globel Services.

·        The "Help" section of most browsers and devices will guide you on how to prevent your browser or device from accepting new cookies or other identifiers, how to set up notifications for receiving new cookies, or how to completely block cookies. Since cookies and identifiers enable you to use some important features of the Globel Services, we recommend keeping them on. For example, if you block or otherwise reject our cookies, you will not be able to add items to your cart, proceed to checkout, or use any Services requiring login.

·        If you want to browse our sites without linking your browsing history to your account, you can do so by logging out of your account and blocking cookies in your browser.

·        You will also be able to opt out of using certain other types of data by changing your settings on the relevant Globel website (e.g., in the "Manage Content and Devices" section), device, or application. Most devices not related to Globel also provide users with options to change device permissions (such as disabling or accessing location services, contacts). For most devices, these controls are found in the device settings menu. If you have questions about how to change permissions on third-party manufactured devices, we recommend contacting your mobile carrier or device manufacturer.

Are children allowed to use Globel Services?

Globel does not sell products for children. We sell children's products for purchase by adults. If you are under 18 years of age, you may use the Globel Services only with the involvement of a parent or guardian.

Terms of Use, Notices, and Changes

If you choose to use the Globel Services, your use and any disputes related to privacy are governed by this notice and our Terms of Use, including limitations on liability, dispute resolution, and the application of Indian law. If you have any questions about privacy at Globel, please contact us with details, and we will try to resolve them. Our business is constantly changing, and our privacy notice will also change. You should check our website frequently to learn about the latest changes.

Unless otherwise specified, our current privacy notice applies to all information we have about you and your account. We uphold these promises and will never make significant changes to our policy and practices to make them less protective of information collected in the past without the consent of the relevant customers.

Examples of Information We Collect

Information you provide us when using the Globel Services
You provide us with information when you:

• search for or purchase goods or services on our marketplace;
• add or remove items from your cart, place an order, or use the Globel Services;
• upload, submit, view, or use content on a device or through a service or application on a device;
• provide information in the "Your Account" section (you may have multiple accounts if you have used multiple email addresses or mobile numbers);
• upload your contacts, including access to mobile device contacts for certain services;
• configure settings, provide permissions for data access, or interact with a Globel device or service;
• provide information in your seller account, service provider account, or any other account we provide that allows you to develop or offer software, goods, or services to Globel customers;
• offer your products or services through the Globel Services;
• communicate with us by phone, email, or otherwise;
• fill out a survey, support service application, or contest entry form;
• upload or submit images, videos, audio, or other files while using the Globel Services;
• create playlists, watchlists, wish lists, and other gift registries;
• participate in discussion forums and other community features;
• provide and rate reviews;
• set reminders for special events;
• use stock alerts, such as notifications of availability for order.

The information you may provide as a result of these actions may include:

• identifying information, such as your name, address, and phone numbers;
• payment information;
• your age;
• location information;
• your IP address;
• addresses and phone numbers listed in the "Addresses" section;
• email addresses of your friends and others;
• content of reviews and emails sent to us;
• personal description and photo in your profile;
• images, videos, and other content collected or stored in connection with the Globel Services;
• information and official documents verifying identity and address, including PAN numbers;
• credit history information;
• corporate and financial information.

Automatic Information
Examples of information we collect and analyze include:

• IP address used to connect your computer to the internet;
• login, email address, and password;
• location of your device or computer;
• information about your interactions with content, such as content downloads, streaming details, including duration and number of simultaneous streams and downloads, as well as network data on streaming and download quality, including information about your internet service provider;
• device metrics, such as device usage time, application usage, connection data, errors, or failures;
• metrics of Globel Services (e.g., occurrence of technical errors, your interaction with features and content of the Services, settings, backups, device location, information about uploaded images and files, such as file names, dates, times, and locations of images);
• version and timezone settings;
• purchase and usage history of content, which we sometimes aggregate with similar information from other customers;
• complete URL clickstream to our websites, through them and from them, including date and time, viewed or requested products and content, page response times, download errors, duration of visits to specific pages, information about interactions with pages (e.g., scrolling, clicks, and cursor hovers);
• phone numbers used to call our customer support;
• images or videos when you make purchases in our store using the Globel Services.

We may also use device identifiers, cookies, and other technologies on devices, in applications, and on our web pages to collect information about viewing, usage, or other technical information.

Information from Other Sources
Examples of information we receive from other sources include:

• updated delivery and address information from our carriers or other third parties, which we use to update our records and make your next purchase or message delivery more convenient;
• account information, purchase or redemption information, and page view information from some vendors we work with in joint branding, or for whom we provide technical, executive, advertising, or other services;
• information about your interactions with products and services offered by our affiliates;
• search results and links, including paid ads (e.g., sponsored links);
• credit history information from credit bureaus that we use to detect and prevent fraud and to offer some credit or financial services to some customers.

Information You Can Access

Examples of information you can access through the Globel Services include:

• status of recent orders (including subscriptions);
• complete history of your orders;
• personal information (including name, email, password, and address book);
• payment settings (including payment method information, balances on promo certificates and gift cards, and 1-Click settings);
• email notification settings (including stock alerts, delivery, reminders for special occasions, and newsletters);
• recommendations and recently viewed products based on which recommendations are given (including "Recommended for You" and "Improve Your Recommendations");
• shopping lists and gift registries (including wish lists);
• your content, devices, services, and related settings, as well as communication and personalized advertising preferences;
• content you have recently viewed;
• voice recordings associated with your account;
• your profile (including product reviews, recommendations, reminders, and personal profile);
• if you are a seller, you can access your account and other information, as well as change your communication preferences by updating your account in the Personal Account;
• if you are a service provider registered in our Service Provider Network, you can access your account and other information and change your communication preferences by updating your account in the Personal Account.

Complaints Officer

Please find the information about the complaints officer below:
Name: Yury Gubanov
Position: Complaints Specialist
Email: globel88888@gmail.com
Address: Office 540, B-Wing, 5th Floor. Supreme Business Park. Hiranandani Powai, Mumbai. 400076

The complaints officer is designated above in accordance with applicable laws, including but not limited to the Information Technology Act of 2000 and the Consumer Protection Act of 2019, as well as rules made under these laws.

The complaints officer is designated above in accordance with applicable laws, including but not limited to:

• The Information Technology Act of 2000
• The Consumer Protection Act of 2019
• The Indian Contract Act of 1872
• The Digital Personal Data Protection Bill, 2023 (once enacted)

as well as rules made under these laws.